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An Empirical Study of Cloud-Based E-Governance Services Adoption in India

An Empirical Study of Cloud-Based E-Governance Services Adoption in India
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Author(s): Brijesh Sivathanu (Symbiosis Centre for Information Technology (SCIT), Symbiosis International University (SIU), Pune, India)
Copyright: 2018
Volume: 14
Issue: 1
Pages: 22
Source title: International Journal of Electronic Government Research (IJEGR)
Editor(s)-in-Chief: Nripendra P. Rana (Qatar University, Qatar)
DOI: 10.4018/IJEGR.2018010105

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Abstract

This article studies the factors affecting the adoption of the DigiLocker cloud-based E-governance service in India. This study integrates the e-GAM and UTAUT model to develop a hypothesized framework to investigate the DigiLocker E-governance service adoption in India from a citizen's perspective. The survey was conducted among citizens in Pune city and its suburbs using a structured questionnaire. The confirmatory factor analysis was done using the PLS-SEM technique. The results of this cross-sectional research explain that performance expectancy, effort expectancy, facilitating conditions, social influence, perceived awareness, computer self-efficacy, multilingual option, perceived quality of information, perceived response and perceived trust influence the behavioral intention and actual usage of DigiLocker cloud-based E-governance service. The outcome of this article is valuable to policymakers for providing better E-governance services. This research presents vital insights and highlights the factors that influence the cloud-based E-governance service adoption in developing countries like India.

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