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Continuous Business Case Usage in the Context of a Strategic IT Enabled Investment at Rabobank

Continuous Business Case Usage in the Context of a Strategic IT Enabled Investment at Rabobank
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Author(s): Kim Maes (Antwerp Management School, University of Antwerp, Antwerp, Belgium), Steven De Haes (University of Antwerp - Antwerp Management School, Antwerp, Belgium), Wim Van Grembergen (Antwerp Management School, University of Antwerp, Antwerp, Belgium), Tim Huygh (Antwerp Management School, University of Antwerp, Antwerp, Belgium)and Jos Maaswinkel (Rabobank International Direct Banking, Utrecht, Netherlands)
Copyright: 2017
Volume: 8
Issue: 1
Pages: 17
Source title: International Journal of IT/Business Alignment and Governance (IJITBAG)
Editor(s)-in-Chief: Wim Van Grembergen (University of Antwerp – Antwerp Management School, Belgium), Steven De Haes (University of Antwerp – Antwerp Management School, Belgium)and Lazar Rusu (Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden)
DOI: 10.4018/IJITBAG.2017010104

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Abstract

It has been argued that optimal value creation from IT enabled investments requires a business case that is used throughout the entire investment lifecycle, as opposed to an approach that terminates when the investment is formally approved. This approach requires a rational transformation in the perspective on business cases in which they need to become a living document that is frequently updated and matures along the investment. This study presents the business case process for a strategic IT enabled investment at Rabobank. The case site was specifically selected for being a high-performer in the area of continuous business case usage. This case study shows how a high-performer operating in an IT intensive industry makes use of a continuous business case approach during a strategic IT enabled investment and the benefits they perceive from it.

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