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Factors Influencing Citizens' Intention to Use E-Government Services: A Case Study of South Korean Students in China
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Author(s): Isaac Kofi Mensah (School of Managemen, Harbin Institute Technology, Harbin, China), Mi Jianing (School of Managemen, Harbin Institute of Technology, Harbin, China)and Dilawar Khan Durrani (School of Managemen, Harbin Institute of Technology, Harbin, China)
Copyright: 2017
Volume: 13
Issue: 1
Pages: 19
Source title:
International Journal of Electronic Government Research (IJEGR)
Editor(s)-in-Chief: Nripendra P. Rana (Qatar University, Qatar)
DOI: 10.4018/IJEGR.2017010102
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Abstract
The purpose of this research paper is to investigate the determinates of Korean students in China to use e-government services. A total of 400 structured research questionnaire instruments was designed and administered to potential respondents of which 93.75% responded. The Technology Acceptance Mode (TAM) was used as a theoretical framework for this study. The data gathered was analyzed with SPSS version 20. The results show that all the predictors (Perceived Usefulness, Perceived Ease of Use, Perceived Service Quality, and Citizen Trust) investigated are significant positive determiners of Korean students' intention to adopt and use e-government services. The results further indicated that Citizen Trust positively and significantly moderated the positive relationship between perceived ease of use, perceived service quality and intention to use e-government services but failed to show any positive moderation effect on perceived usefulness and intention to use e-government services. The implications of these findings are further discussed.
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