The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors
Abstract
This article examines the perceived effectiveness of e-government by Information Technology (IT) directors in local governments in the United States. Most of the existing empirical research has examined the level of adoption of e-government; it does not focus on what is the overall effectiveness of e-government for city governments as this study does. This is accomplished through a survey of IT directors exploring their perceptions of e-government to determine whether this is related to the overall usage of e-government in cities. Websites were the most effective service channel for getting information; the telephone was the most effective service channel for solving a problem; while in person at a government office was most effective service channel for citizens’ to access city services. E-government usage was positively related to managerial effectiveness, having a champion of e-government, and perceived effectiveness of citizen access to online information.
Related Content
Jinping Zhang.
© 2024.
17 pages.
|
Ahmad Radwan, Mohannad Amarneh, Hussam Alawneh, Huthaifa I. Ashqar, Anas AlSobeh, Aws Abed Al Raheem Magableh.
© 2024.
22 pages.
|
Zhuolin Mei, Huilai Zou, Jinzhou Huang, Caicai Zhang, Bin Wu, Jiaoli Shi, Zhengxiang Cheng.
© 2024.
17 pages.
|
.
© 2024.
|
Jiali Chen, Yiying Li, Mengzhen Feng, Xinru Zhang.
© 2023.
19 pages.
|
Xiang Xie, Jianxun Liu, Buqing Cao, Mi Peng, Guosheng Kang, Yiping Wen, Kenneth K. Fletcher.
© 2023.
17 pages.
|
Zhuolin Mei, Jing Yu, Jinzhou Huang, Bin Wu, Zhiqiang Zhao, Caicai Zhang, Jiaoli Shi, Xiancheng Wang, Zongda Wu.
© 2023.
18 pages.
|
|
|