Citizens, Not Consumers

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Author(s): Cory Allen Heidelberger (Dakota State University, USA)
Copyright: 2009
Pages: 21
Source title: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
Source Author(s)/Editor(s): Vishanth Weerakkody (Brunel University, UK), Marijn Janssen (Delft University of Technology, The Netherlands)and Yogesh K. Dwivedi (Swansea University, UK)
DOI: 10.4018/978-1-60566-390-6.ch004

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

E-government and t-government programs too often see government as service provider and citizens as customers. T-government should view government and citizens as one decision-making entity. This chapter (1) critiques the citizen-as-consumer perspective as a cause of citizen alienation, (2) contributes a theoretical model based on citizen participation to guide development of t-government systems to act as social decision support systems, (3) highlights examples of e-government systems that encourage citizen participation, (4) sketches one possible t-government implementation of the model, and (5) addresses challenges the model and systems based on it may face.

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