IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Debating Digitally-Enabled Service Transformation in Public Sector: Keeping the Research Talking

Debating Digitally-Enabled Service Transformation in Public Sector: Keeping the Research Talking
View Sample PDF
Author(s): Amizan Omar (Brunel University London, UK), Craig Johnson (University of Bradford, UK) and Vishanth Weerakkody (University of Bradford, UK)
Copyright: 2019
Pages: 22
Source title: Strategic Management and Innovative Applications of E-Government
Source Author(s)/Editor(s): Andreea Molnar (Lancaster University, UK)
DOI: 10.4018/978-1-5225-6204-7.ch006

Purchase

View Debating Digitally-Enabled Service Transformation in Public Sector: Keeping the Research Talking on the publisher's website for pricing and purchasing information.

Abstract

Digitally-enabled service transformation (DEST) in the public sector (PS) offers a unique opportunity for public administration (PA) and information systems (IS) disciplines to interlace. Such uniqueness has enabled a deviance in the theoretical selection from the adoption of native PA/IS theories to imported social sciences theories including institutional and structuration. Institutional theory provides a way of viewing and explaining why and how institutions emerge in a certain way within a given context, but it falls under the criticism of structural bias as it avoids explanations situated at individual or same level of analysis. Such a gap is filled with structuration theory adoption, focusing on how institutional structures arise, or are maintained through the interplay process. The fusion of such concepts would potentially enrich the debates on DEST in PS by provoking new insights to keep the “research talking.”

Related Content

Toward the Improvement of Emergency Response Utilizing a Multi-Tiered Systems Integration Approach: A Research Framework
Michael A. Erskine, Will Pepper. © 2019. 25 pages.
View Details View Details PDF Full Text View Sample PDF
Live Video Communication in Prehospital Emergency Medicine
Camilla Metelmann, Bibiana Metelmann. © 2019. 25 pages.
View Details View Details PDF Full Text View Sample PDF
Facebook Contradictions in Municipal Social Media Practices
Lars Haahr. © 2019. 21 pages.
View Details View Details PDF Full Text View Sample PDF
Strategic Overhaul of Government Operations: Situated Action Analysis of Socio-Technical Innovation in the Public Sector
Hans J. Scholl. © 2019. 35 pages.
View Details View Details PDF Full Text View Sample PDF
Transformation of Government and Citizen Trust in Government: A Conceptual Model
Mohamed Mahmood. © 2019. 16 pages.
View Details View Details PDF Full Text View Sample PDF
Debating Digitally-Enabled Service Transformation in Public Sector: Keeping the Research Talking
Amizan Omar, Craig Johnson, Vishanth Weerakkody. © 2019. 22 pages.
View Details View Details PDF Full Text View Sample PDF
Empowering Society Participation in Public Service Processes
Bruna Diirr, Renata Araujo, Claudia Cappelli. © 2019. 31 pages.
View Details View Details PDF Full Text View Sample PDF
Body Bottom