Emotional Intelligence and Empathy: A Prosocial Approach to Leadership Communication

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Author(s): Michael A. Brown Sr. (Florida International University, USA)
Copyright: 2019
Pages: 21
Source title: Returning to Interpersonal Dialogue and Understanding Human Communication in the Digital Age
Source Author(s)/Editor(s): Michael A. Brown Sr. (Florida International University, USA)and Leigh Hersey (University of Louisiana at Monroe, USA)
DOI: 10.4018/978-1-5225-4168-4.ch010

Keywords: Digital Communications / Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

The rise of emotional intelligence (EI) and the continuing growth of online interactions work together to demonstrate the importance of participatory decision making as a motivational technique. However, participation in decisions requires that the leader act in a prosocial manner, focusing on outcomes that are beneficial to more than just the leader. A prosocial attitude leads to creation of buy-in through shared value and good management of emotions, requiring skill in both EI and empathetic approaches. EI is about connecting with one's own emotions and those of others to enable effective leadership communication. Empathy is the ability to understand someone else's emotions, feel them as if they were yours, and even to take some action in support or mitigation of those feelings. The lack of feedback or agreements on shared value in online interactions are highlighted when people are forced into face-to-face interactions and are subsequently unable to find these important communication tools. This chapter offers a new approach to leadership communication.

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Emotional Intelligence and Empathy: A Prosocial Approach to Leadership Communication

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