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Ethos in E-Health: From Informational to Interactive Websites

Ethos in E-Health: From Informational to Interactive Websites
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Author(s): Abigail Bakke (Minnesota State University, USA)
Copyright: 2017
Pages: 19
Source title: Establishing and Evaluating Digital Ethos and Online Credibility
Source Author(s)/Editor(s): Moe Folk (Kutztown University of Pennsylvania, USA)and Shawn Apostel (Bellarmine University, USA)
DOI: 10.4018/978-1-5225-1072-7.ch005

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Abstract

The proliferation of medical information online, without physicians or peer reviewers as gatekeepers, has made e-health an important focus for credibility research. Web 2.0, enabling lay users to contribute content, has complicated patients' challenge of deciding who to trust. To help inspire trust, an e-health website must convey a credible ethos in its homepage and other pages that constitute a user's first impression of a site. This chapter compares the visual and textual ethos strategies of three major e-health sites that represent a continuum from informational to interactive: a government site, a commercial site, and a patient social networking site. The findings reveal a variety of features, such as scientific imagery, privacy seals, and video of patient stories, that can ultimately contribute to an ethos based in expertise and/or in community. This study has implications for the design and evaluation of trustworthy e-health communication.

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