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Findings, Discussion, and Recommendations
Abstract
Examining inherent challenges with interpreting usage from different vendors' reports leads to the authors' reflections on how to deal with the challenges of comparing “apples” with “oranges” in different types of usage reports and look for possible solutions. The case study intends to help librarians make sense of usage reports provided by e-book vendors and to introduce library science students to benefits and challenges of usage reports. Chapter 7 summarizes findings of the author's research on COUNTER and non-COUNTER reports and vendor practices. The authors hope to share with vendors and the standards community librarians' perspectives and their experiences with vendor-provided usage reports. The chapter concludes with the following recommendations for best practices in dealing with vendor usage reports: 1) read and become familiar with the COUNTER Code of Practice; 2) observe terminology used to describe data categories in COUNTER reports; 3) consult vendor documentation to understand exactly how data are counted; 4) find the unique data that are offered in non-COUNTER reports; 5) gain perspective on overall usage by cross examining data between COUNTER and non-COUNTER reports; and 6) contribute to the ongoing process of improving usage reporting.
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