Implementing Social Media in Crisis Response Using Knowledge Management

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Author(s): Murray E. Jennex (San Diego State University, USA)
Copyright: 2012
Pages: 13
Source title: Managing Crises and Disasters with Emerging Technologies: Advancements
Source Author(s)/Editor(s): Murray Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-4666-0167-3.ch015

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

Social media is being used by individuals during a crisis to alert rescuers to their location, status others on their condition or on environmental conditions, warn of issues, and so forth. However, organizations have been slower to adopt social media for crisis response. This paper explores issues affecting social media adoption by organizations for crisis response and proposes the use of knowledge management strategy as a process for mitigating these issues and guiding organizations in adopting social media into their crisis response plans.

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