IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Influence of Practice Management Software on Dental Services: A Case Study Approach

Influence of Practice Management Software on Dental Services: A Case Study Approach
View Sample PDF
Author(s): Alba Demneri Kruja (Epoka University, Albania)and Kei Hysi (Epoka University, Albania)
Copyright: 2020
Pages: 27
Source title: Networked Business Models in the Circular Economy
Source Author(s)/Editor(s): Bogdan Nogalski (WSB University in Gdańsk, Poland), Agnieszka Anna Szpitter (University of Gdańsk, Poland), Adam Jabłoński (WSB University in Poznań, Poland)and Marek Jabłoński (WSB University in Poznań, Poland)
DOI: 10.4018/978-1-5225-7850-5.ch011

Purchase

View Influence of Practice Management Software on Dental Services: A Case Study Approach on the publisher's website for pricing and purchasing information.

Abstract

In the 21st century, the main focus of technological advances is on data. Practice management software (PMS) is having its highest demand in the international market as a tool helping dental services operate in a better way. The main focus of this research is on analyzing the role of the implementation of PMS in dental clinics in Tirana, capital city of Albania. Qualitative and quantitative data through semi-structured interviews and surveys was collected to analyze the case. Low purchasing power, lack of knowledge, and informality in Albania are some of the limitations that restrain dentists implement new technologies. The results show that PMS implementation adds value to dental clinics through more effective and efficient services and improved customer relationship management.

Related Content

. © 2023. 12 pages.
. © 2023. 24 pages.
. © 2023. 16 pages.
. © 2023. 17 pages.
. © 2023. 15 pages.
. © 2023. 12 pages.
. © 2023. 19 pages.
Body Bottom