Information Technology Product Quality, Impact on E-Governance, Measurement, and Evaluation

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Author(s): Jiri Vanicek (Czech University of Life Science, Czech Republic), Ivan Vrana (Czech University of Life Science, Czech Republic)and Zdenek Struska (Czech University of Life Sciences, Czech Republic)
Copyright: 2013
Pages: 33
Source title: From Government to E-Governance: Public Administration in the Digital Age
Source Author(s)/Editor(s): Muhammad Muinul Islam (Jahangirnagar University, Bangladesh)and Mohammad Ehsan (University of Dhaka, Bangladesh)
DOI: 10.4018/978-1-4666-1909-8.ch010

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

The chapter deals with the problems of information technologies’ quality aspects and their importance for the state and public administration, e-governance, and e-democracy. The concept of quality is defined, and it is demonstrated that for quality evaluation, the clarification of needs and specification of exact requirements represents a key problem. The chapter focuses on general quality management and specifically on quality of ICT-solutions. The ISO/IEC software product quality and data quality is thereafter briefly presented. The principle of quality evaluation based on the quality decomposition into several characteristics is also described along with the principles of measurement theory. Finally, this is supplemented by selected approaches for expert rating of trends for ICT-solutions having a direct impact on long-term quality prediction.

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Information Technology Product Quality, Impact on E-Governance, Measurement, and Evaluation

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