IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Institutionalization of User Participation for Systems Development in Telecom Eireann

The Institutionalization of User Participation for Systems Development in Telecom Eireann
View Free PDF
Author(s): Tom Butler (Telecom Eireann, Ireland) and Brian Fitzgerald (Executive Research Centre, University College Cork, Ireland)
Copyright: 1999
Pages: 19
Source title: Success and Pitfalls of Information Technology Management
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-878289-56-8.ch007

Abstract

It was in 1984 that Telecom √Čireann first introduced institutional mechanisms which facilitated employee participation in the formulation and execution of corporate strategy. However, almost ten years elapsed before the full benefits of user participation were realized in the development and implementation of organizational information systems. Two systems development projects that are perhaps exemplars of the manner in which user participation was and still is effected in Telecom √Čireann, and which offer unique insights into this multi-faceted phenomenon, are described herein. This case study not only illustrates why user participation is important for systems development in organizations, it also provides evidence that user participation is insufficient for success in systems development if appropriate attention is not given to change management issues associated with the implementation of developed systems. The lessons learned by Telecom √Čireann in addressing such issues helped it to evolve its participative policies into a partnership approach to organizational change that helped ensure the success of its strategy of IT-enabled organizational transformation.

Related Content

Digital Literacy
Anirban Ray. © 2019. 11 pages.
View Details View Details PDF Full Text View Sample PDF
Digital Literacy for the 21st Century
Hiller A. Spires, Casey Medlock Paul, Shea N. Kerkhoff. © 2019. 10 pages.
View Details View Details PDF Full Text View Sample PDF
Digital Literacy in Theory and Practice
Heidi Julien. © 2019. 11 pages.
View Details View Details PDF Full Text View Sample PDF
Encouraging Digital Literacy and ICT Competency in the Information Age
Kijpokin Kasemsap. © 2019. 12 pages.
View Details View Details PDF Full Text View Sample PDF
Information Needs of Users in the Tech Savvy Environment and the Influencing Factors
Mudasir Khazer Rather, Shabir Ahmad Ganaie. © 2019. 19 pages.
View Details View Details PDF Full Text View Sample PDF
A Maturity Model for Digital Literacies and Sustainable Development
Ravi S. Sharma, Lin G. Malone, Chong Guan, Ambica Dattakumar. © 2019. 13 pages.
View Details View Details PDF Full Text View Sample PDF
Teaching Media and Information Literacy in the 21st Century
Sarah Gretter, Aman Yadav. © 2019. 13 pages.
View Details View Details PDF Full Text View Sample PDF
Body Bottom