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IT Governance Maturity Patterns in Portuguese Healthcare
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Author(s): Ruben Pereira (ISCTE - Instituto Universitário de Lisboa, Portugal), Miguel Mira da Silva (Universidade Nova de Lisboa, Portugal)and Luís Velez Lapão (Universidade Nova de Lisboa, Portugal)
Copyright: 2017
Pages: 29
Source title:
Strategic IT Governance and Alignment in Business Settings
Source Author(s)/Editor(s): Steven De Haes (Antwerp Management School, University of Antwerp, Belgium)and Wim Van Grembergen (Antwerp Management School, University of Antwerp, Belgium)
DOI: 10.4018/978-1-5225-0861-8.ch002
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Abstract
The pervasive use of technology in organizations to address the increased services complexity has created a critical dependency on Information Technology (IT) that calls to a specific focus on IT Governance (ITG). However, determining the right ITG mechanisms remains a complex endeavor. This paper uses Design Science Research and proposes an exploratory research by analyzing ITG case studies to elicit possible ITG mechanisms patterns. Six interviews were performed in Portuguese healthcare services organizations to assess the ITG practices. Our goal is to build some theories (ITG mechanisms patterns), which we believe will guide healthcare services organizations about the advisable ITG mechanisms given their specific context. We also intend to elicit conclusions regarding the most relevant ITG mechanisms for Portuguese healthcare services organizations. Additionally, a comparison is made with the financial industry to identify improvement opportunities. We finish our work with limitations, contribution and future work.
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