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Key Issues in E-Government and Public Administration

Key Issues in E-Government and Public Administration
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Author(s): Rhoda C. Joseph (School of Business Administration, USA) and David P. Kitlan (School of Business Administration, USA)
Copyright: 2008
Pages: 11
Source title: Handbook of Research on Public Information Technology
Source Author(s)/Editor(s): G. David Garson (North Carolina State University, USA) and Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-857-4.ch001

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Abstract

Information and communication technologies (ICTs) are key elements supporting the growth of e-government initiatives. Public administration refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees, and other governments. To address the needs of these different constituents, a wide variety of government services are necessary. This chapter examines the impact of e-government on public administration from both the constituent and service perspectives. The chapter presents a holistic view of both challenges and advantages of implementing e-government in the area of public administration.

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