Monitoring Employee Actions in the Workplace: Good Business Practice or Unethical Behaviour?

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Author(s): Cliona McParland (Dublin City University, Ireland)and Regina Connolly (Dublin City University, Ireland)
Copyright: 2011
Pages: 16
Source title: ICT Ethics and Security in the 21st Century: New Developments and Applications
Source Author(s)/Editor(s): Marian Quigley (Monash University, Australia)
DOI: 10.4018/978-1-60960-573-5.ch008

Keywords: Information Science Reference / Information Security & Privacy / IT Security and Ethics / Security & Forensics

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Abstract

While the use of Internet based technologies empower organisations immensely, the recent surge of pervasive technologies into the workplace environment has created situations whereby employees are becoming increasingly aware of the ways in which management can employ these technologies to monitor their email and computer interactions. Although it is apparent that in some cases management may have legitimate reasons to monitor employees’ actions it is becoming increasingly evident that emerging issues and subsequent privacy concerns resulting from the use of these technologies have the potential to negatively impact organisational productivity and employee morale. This chapter outlines some of the major issues relating to workplace surveillance, identifying the emerging issues and subsequent privacy concerns from the employee’s perspective, as well as the motivation behind managements’ decision to employ monitoring technologies in the workplace.

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