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Organizational Sense of Community and Listserv Use; Examining the Roles of Knowledge and Face-to-Face Interaction

Organizational Sense of Community and Listserv Use; Examining the Roles of Knowledge and Face-to-Face Interaction
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Author(s): Anita Blanchard (University of North Carolina at Charlotte, USA)
Copyright: 2008
Pages: 18
Source title: E-Collaboration in Modern Organizations: Initiating and Managing Distributed Projects
Source Author(s)/Editor(s): Ned Kock (Texas A&M International University, USA)
DOI: 10.4018/978-1-59904-825-3.ch004

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Abstract

This study examines how a Listserv affects its members’ sense of community (SOC) with the sponsoring organization. It was expected that the Listserv would increase members’ knowledge about and participation in the sponsoring organization department, which, in turn, would increase their SOC. The study examined Listserv members and nonmembers before and after implementation of the Listserv. As expected, Listserv membership increased knowledge and face-to-face activity, and knowledge and face-to-face activity increased sense of community. However, there was ironically no effect of Listserv membership on sense of community. These findings challenge previous theories about the development of sense of community while nonetheless demonstrating the positive effects of Listserv membership.

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