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Personnel Selection Criteria in Tourism Business: An Application by the Method of ARAS
Abstract
Being one of the driving forces of social, economic, and cultural development, the tourism sector is of great importance in terms of developing countries in particular. In that regard, countries that want to get more shares from tourism movements have to follow the rapid developments in the sectorial sense and respond to changing customer expectations. In order to ensure high-quality service and guest satisfaction in tourism and therefore the continuity of the business, the qualifications of the people employed in the sector are extremely significant. There are many criteria and sub-criteria when employing the employees. Some of the main criteria discussed in the literature are communication skills, leadership skills, flexibility, decision making, communication skills, analytical skills, and consistency. The important thing is to evaluate and decide about which skill could be more important in which department. Within the scope of this research, personnel selection criteria in tourism business are evaluated. In the study, firstly the conceptual framework about personnel selection criteria is established and personnel selection criteria in tourism are determined in the light of this framework. Then, multi-criteria decision-making method ARAS is used to evaluate the alternatives in line with personnel selection criteria. As a result of the study, the findings obtained by the ARAS method are interpreted.
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