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The Importance of Tone and Attitude in Email and the Online Classroom

The Importance of Tone and Attitude in Email and the Online Classroom
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Author(s): Melissa A. Miller (Purdue University Global, USA)
Copyright: 2020
Pages: 16
Source title: Enriching Collaboration and Communication in Online Learning Communities
Source Author(s)/Editor(s): Carolyn N. Stevenson (Purdue University Global, USA) and Joanna C. Bauer (Claremont Lincoln University, USA)
DOI: 10.4018/978-1-5225-9814-5.ch004

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Abstract

In the online classroom, email has emerged as a predominant communication method between students and faculty. Despite many benefits of email, including ease of use, familiarity of the technology, and rapid response times, there are numerous challenges faculty face when sending and receiving email correspondence with students. Mainly, due to the medium and format of email, with its lack of cues such as body language, inflection, and other sensory stimuli, it presents a paramount challenge to faculty. However, appropriate tone and attitude in emails can help mitigate the challenges the medium presents. When written and read effectively and purposefully, email is an effective outreach and communication tool for students and faculty.

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