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The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success

The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success
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Author(s): Corey Carpenter (Northcentral University, USA)and Peter D. Bradley (Northcentral University, USA)
Copyright: 2018
Pages: 15
Source title: Fostering Effective Student Communication in Online Graduate Courses
Source Author(s)/Editor(s): Abigail G. Scheg (Western Governors University, USA)and Melanie Shaw (Northcentral University, USA)
DOI: 10.4018/978-1-5225-2682-7.ch004

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Abstract

The field of Higher Education is experiencing a revolution spurred on by the expanding frontier of technology. Leaders of higher education institutions seek to improve student communication processes which will positively impact the student experience. Effective communication strategies are needed which can effectively be used in times of conflict at institutions of higher education. This quantitative study examined a series of predictors, both individually and collectively, as they related to the number of additional classes students completed after the conflict had occurred.

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