IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Transformation of Government and Citizen Trust in Government: A Conceptual Model

Transformation of Government and Citizen Trust in Government: A Conceptual Model
View Sample PDF
Author(s): Mohamed Mahmood (Brunel University London, UK)
Copyright: 2019
Pages: 16
Source title: Strategic Management and Innovative Applications of E-Government
Source Author(s)/Editor(s): Andreea Molnar (Lancaster University, UK)
DOI: 10.4018/978-1-5225-6204-7.ch005

Purchase

View Transformation of Government and Citizen Trust in Government: A Conceptual Model on the publisher's website for pricing and purchasing information.

Abstract

The continuing erosion of citizen trust and confidence in government has been attributed to a number of factors. This chapter examines the potential role of digital transformation of government in reversing this decline. Based on a systematic literature review, key factors that influence citizen trust and confidence in government as an institution are identified, including citizen satisfaction and expectations, government transparency and accountability, transformation of government, and government performance. The review of the literature also reveals a lack of knowledge and understanding of how transformation of government can influence the growing decline in citizen engagement with government. To address this gap, a conceptual model capturing the key constructs is proposed to support a better understanding of strategies for rebuilding trust and confidence in government administrations through transformation of government.

Related Content

Michael A. Erskine, Will Pepper. © 2019. 25 pages.
Camilla Metelmann, Bibiana Metelmann. © 2019. 25 pages.
Lars Haahr. © 2019. 21 pages.
Hans J. Scholl. © 2019. 35 pages.
Mohamed Mahmood. © 2019. 16 pages.
Amizan Omar, Craig Johnson, Vishanth Weerakkody. © 2019. 22 pages.
Bruna Diirr, Renata Araujo, Claudia Cappelli. © 2019. 31 pages.
Body Bottom