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The Adoption of Workflow Systems and Their Impact on Organisations: The Results of a Case Study

The Adoption of Workflow Systems and Their Impact on Organisations: The Results of a Case Study
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Author(s): Anabela Sarmento (ISCAP, Portugal) and Altamiro Machado (Universidade do Minho, Portugal)
Copyright: 2001
Pages: 3
Source title: Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch102

Abstract

Organisational changes enabled by Workflow Systems are not always very clear. To study, and understand these changes, we have developed a framework of analysis that takes into consideration organisational factors (structure, politics, individuals, culture and technology) and also possible domains of impacts of these systems. We also considered that organisational change is a process rather than an event and that any technology might enact anticipated and unanticipated changes. This paper presents the framework developed and the first results obtained in a Portuguese organisation.

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