Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Applying Level of Technology Use Models to Knowledge System Use

Applying Level of Technology Use Models to Knowledge System Use
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Author(s): Richard Morse (IBM Global Services, USA)
Copyright: 2001
Pages: 5
Source title: Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch127


Our fascination with technological innovations stems from its ambiguity with existing paradigms (Moersch, 1995). Does technology represent things like computers, multimedia devices, or other hardware peripherals; or processes, like financial systems, manufacturing systems, or knowledge management systems; or infrastructure (Norman, 1998) where the computer disappears behind the scenes and task-specific solutions (e.g. knowledge management) emerge? Each perspective on technological innovations has unique attributes and leads the individual to different implementation strategies. Yet things and processes are inseparable elements of a larger composite or cluster of technologies (Rogers, 1995), where technologies converge to form inseparable entities (Norman, 1998). For example, if knowledge workers are to adopt the knowledge management system, they must concurrently adopt knowledge management processes. If knowledge workers adopt the knowledge system, they must also adopt the use of web browser software, word processing software, spreadsheet software, and graphical presentation software. Therefore, the researcher must not only evaluate individual attitudes toward the knowledge system, but also the degree to which individuals have implemented the knowledge system as part of their knowledge management processes. The purpose of this research project is answer two questions: · Which Level of Technology Use describes how exten- sively knowledge workers use knowledge systems? · What additional factors contribute to how extensively knowledge workers use knowledge systems

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