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The Battle for an ISP: The Case of a Polytechnic Institution in New Zealand

The Battle for an ISP: The Case of a Polytechnic Institution in New Zealand
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Author(s): Nurul I. Sarker (Auckland University of Technology, New Zealand) and Nabeel A.Y. Al-Qirim (Auckland University of Technology, New Zealand)
Copyright: 2005
Pages: 3
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch169

Abstract

To find an appropriate Internet Service Provider (ISP) for instant Internet services (e.g., web browsing, e-mail, etc.) to meet the current and future needs of a tertiary institution is indeed a challenging task. The fundamental issues such as cost, bandwidth, technology, ongoing support and future upgrade are to be considered when selecting an ISP. This paper reports on a case study of New Zealand Polytechnic institution – selecting the best ISP for instant Internet and email services for the institution. It provides an in-depth evaluation of three short-listed New Zealand ISPs and recommends the best solution for the institution. We found that the 64 kbps ISDN service is one of the cheaper options for the Polytechnic institution for low Internet usage (5 hours or less per day). For high or unlimited Internet usage the 64 kbps DDS service is the best solution for the institution. The conclusions drawn are based on the actual quotation provided by three contending ISPs.

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