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E-Business Transformation: An Emerging Model of Change in the E-Fulfilment Industry

E-Business Transformation: An Emerging Model of Change in the E-Fulfilment Industry
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Author(s): Paul Alexander (Edith Cowan University, Australia)and Janice M. Burn (Edith Cowan University, Australia)
Copyright: 2005
Pages: 3
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch077
ISBN13: 9781616921293
EISBN13: 9781466665354

Abstract

This paper presents the results of a two stage study examining the capabilities of 48 leading e-fulfilment suppliers in the UK. A theoretical model of e-fulfilment was derived from the literature and used to evaluate actual practices of these companies; from this a staged model of transformation is developed and evaluated in the context of knowledge capabilities within the e-fulfilment industry; finally four case studies were used to identify future transformations and the basis for ongoing research.

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