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Can Business Process Changes be Cheaper Implemented with Workflow Management Systems?
Abstract
Workflow Management Technology has received broad attention over the last decade. Despite their publicity, their value - in terms of money - has been subject to assumptions and speculations. This paper reports about an experiment that compares the efforts needed to implement business process changes with Lotus Domino Workflow on the one hand and Lotus Domino Designer on the other. It describes the threats to the validity of the experimental results, possible mitigations, the experi-ment design, and the statistics used for data analysis. Of course, the experiment needs to be replicated to obtain valid data. First results show a trend of 30% savings of total implementation effort when using the Workflow Management System and even 30% up to 90% with re-spect to pure process implementation efforts.
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