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Case study: Overcoming the headache of the E-mail Inbox Through Training

Case study: Overcoming the headache of the E-mail Inbox Through Training
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Author(s): Thomas W. Jackson (Loughborough University, UK)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch158
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

How do we overcome the nightmare of the email inbox? This paper details a two-phase research programme to demonstrate the need to give employees training regarding email communication, and conduct both seminar based training and computer-based training. Detailed results show that email training can lead to significant improvements in the way employees use email within the workplace with computer-based training showing a greater improvement. While email is a powerful information system tool, it can be optimised to further maximise its benefits and to make the email inbox more manageable.

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