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Case study: Overcoming the headache of the E-mail Inbox Through Training
Abstract
How do we overcome the nightmare of the email inbox? This paper details a two-phase research programme to demonstrate the need to give employees training regarding email communication, and conduct both seminar based training and computer-based training. Detailed results show that email training can lead to significant improvements in the way employees use email within the workplace with computer-based training showing a greater improvement. While email is a powerful information system tool, it can be optimised to further maximise its benefits and to make the email inbox more manageable.
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