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Community-Based Performance Management in Local Government
Abstract
Performance management occurs where performance measurement intersects with organizational action - and the ambit of accounting has extended to cover significant parts of this cycle. The best value reforms to local government in the UK and Australia valorize performance measurement and community engagement as necessities for effective governance, and so we must now cope with the interaction of action, performance measurement and community engagement. This research will investigate current practice in community engagement within service delivery areas of Australian local governments. In particular the research will explore the gap in the literature about how the engagement impacts on decision- making.
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