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Coping with Business Relationships: Use of Mobile Solutions to Improve Inter-Organizational Business Practices
Abstract
Both practitioners and academics have been interested in business relationships for decades. However, the emergence of mobile business and the use of mobile solutions within relationships is a scarcely studied area. The purpose of this paper is to describe how mobile solutions can be deployed within relationships to enhance inter-organizational relationships. The empirical part of the paper employs a case study method which is selected from the steel industry. Findings show that a WLAN infrastructure based system that uses handheld devices like PDAs can be used to shorten and cut costs of internal and interfacing processes, especially related to steel hardness test report measurements and transmissions from one organization to another. The main limitation is the use of only one case and the resulting lack of generalizable results. Future studies could include further case studies and later a large scale quantitative study to validate and broaden findings.
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