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A Critical Reflection on the Value of Course Evaluation Questionnaires: Using Group Support Tools to Explore Student Evaluations

A Critical Reflection on the Value of Course Evaluation Questionnaires: Using Group Support Tools to Explore Student Evaluations
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Author(s): David A. Banks (University of South Australia, Australia)
Copyright: 2001
Pages: 4
Source title: Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch052

Abstract

End of course evaluations by students can, in combination with the lecturers own perception of the outcomes, provide staff with useful feedback that can guide future deliveries of the subject. However, the formalisation of course evaluation questionnaires and their use for assessment of staff requires that the validity of such instruments is carefully considered. This paper suggests that the evaluation of outputs from such processes needs to be considered in the light of the variability of students interpretation of the questions before any value can be obtained. Two approaches using keypad and keyboard group support technology to explore student evaluations are outlined and the outcomes reflected upon.

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