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Critical Social Systems as a Foundation for Knowledge Management
Abstract
The argument of this paper is for knowledge management (KM) to be grounded in a particular perspective drawn from social systems theory. The perceived need for this is based on a contention that KM is too frequently approached from a hard systems view, focusing on information technology and databases. Social systems sees KM as embedded in social interaction, and the research on which this paper is based takes this forward to provide a theoretically grounded and pragmatically tested approach, based on communicative action theory.
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