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Facilitators of IT-Business Alignment Between End-Users and IT Staff: A Framework
Abstract
Achieving IT-business alignment has been a long-standing critical information management issue. Little research exists examining the facilitators of alignment between IT staff and end-users and their impact. This work-in-progress study investigates mechanisms and relationship dimensions that are significant to the facilitation of alignment between the primary organizational constituents directly involved in the use and implementation of IT. A model is introduced which will be further developed to examine the degree to which these components are in place in organizations and their relevance to achieving organizational outcomes. This study has the potential to provide academicians and practitioners with further insight into how an organization’s support processes between IT and business can facilitate the effective performance of the IT function.
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