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Implementation Differences Between DSS/BI and other Types of Information Systems
Abstract
This paper considers issues that arise in the implementation of TPS and those that arise in the implementation of DSS/BI systems, noting differences between the two. Important issues for management to focus on in implementing TPS include low-level user training, extensive user testing, change management and cut-over strategy. With DSS/BI, attention should be focused on data quality, higher-level user training, having an executive “champion” and adapting the system to its users. Managers approaching their first implementation project must be aware of these differences, as should academics who write textbooks or who teach from textbooks that do not give them adequate consideration.
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