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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Issues in Knowledge Management Strategy

Issues in Knowledge Management Strategy
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Author(s): Murray E. Jennex (San Diego State University, USA) and Theophilus B. A. Addo (San Diego State University, USA)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch131

Abstract

This paper uses literature review and case studies to show that for successful knowledge management (KM) implementation there must be a KM strategy. The KM strategy must tie the KM initiative to competitive strategy as well as meet the needs of users of various experience levels. The Jennex and Olfman (2004) KMS Success Model is used to show how KM strategy affects KM and KMS success. Additionally, a review of other KM and KMS success/effectiveness models and KM and KMS success factors finds that there is consensus agreement to the need for a KM strategy. The paper concludes by looking at critical issues in the articulation of a KM strategy.

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