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Knowledge Management about Knowledge Management Systems: A Conceptual Cleansing
Abstract
Knowledge Management and Knowledge Management Systems are slowly but surely capturing the attention of many organisations in a quest for competitive advantage. Like many other computing fads before them, there is no shortage of recipes by their proponents. This paper discusses the emerging discipline of Knowledge Management in computing and explains the concepts underlying Knowledge Management Systems that will lead to a better development and implementation of these systems. The conceptual confusion about data, information, and knowledge, which appears to be finding its way into the Knowledge Management literature, is highlighted. The terms, ‘capta’ (Checkland & Howell, 1998) and ‘constructed data’ (Flood, 1999), are used in analysing these concepts to clear some of the confusion surrounding them.
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