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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge Management Systems: Using Technology to Enhance Organizational Learning

Knowledge Management Systems: Using Technology to Enhance Organizational Learning
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Author(s): Richard Morse (IBM, USA)
Copyright: 2000
Pages: 4
Source title: Challenges of Information Technology Management in the 21st Century
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-878289-84-1.ch044

Abstract

Knowledge management seeks to understand how individuals in organizational settings acquire, create, store, and use knowledge. Technology developments such as the World Wide Web, relational databases, and sophisticated hypertext search engines and navigational tools enable knowledge management processes. Knowledge management systems are centralized computer systems where employees store, structure, and access a corporation’s document-based knowledge. Knowledge management systems support organization learning by providing employees with a shared interface to access information during problem solving and decision-making situations and convert this information into performance-enhancing, actionable knowledge. However, the technology subsystem simply supports the system-linked processes that define a learning organization: people, the organizational culture, knowledge, learning, and knowledge management. Corporate knowledge management systems are chartered with providing both logical and physical structures that allow individuals to access and create intellectual capital while performing in their work and task environments.

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