The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
A Longitudinal Case Study of End-User Satisfaction
Abstract
In this research, the end-user satisfaction has been studied in a longitudinal research. A survey based on UIS and EUCS models has been carried out in 1996, 1999 and 2003 in a business school. In this paper we reveal the main results of these surveys. Between the three points of time certain actions have taken place in the organization. The most interesting foundations relate to the standardization policy, to the 2-tier help desk and to the user training. All actions had a significant influence on user satisfaction.
|
|