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A Normative, Simulation-Based Approach to Evaluating the Contribution of Conflict-Management Mechanisms to Groupware Effectiveness

A Normative, Simulation-Based Approach to Evaluating the Contribution of Conflict-Management Mechanisms to Groupware Effectiveness
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Author(s): Richard Burkhard (Claremont Graduate University, USA) and Thomas A. Horan (Claremont Graduate University, USA)
Copyright: 2005
Pages: 5
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch124

Abstract

This paper discusses the results of a simulation-based evaluation of an information system that implements mechanisms for conflict management. Three concept areas are addressed in the study. First, the study simulates a groupware information system that incorporates a functions based on research in organizational Emotional Intelligence (EI). Second, the simulation assesses performance and cost relationships of the enhanced groupware using a normative methodology for economic evaluation of information systems. Finally, differences in performance within and between two groupware-mediated teams, a standard project team and an integrated project team, are modeled. The results suggest that the groupware-based performance shift can bring about significant cost savings, if other conditions are held equal. Limitations and directions for further study are discussed.

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