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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Public Sector Case Study on Evaluating and Managing the Benefits of IS/IT

A Public Sector Case Study on Evaluating and Managing the Benefits of IS/IT
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Author(s): Chad Lin (Curtin University of Technology, Australia)and Graham Pervan (Curtin University of Technology, Australia)
Copyright: 2002
Pages: 4
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch079
ISBN13: 9781930708396
EISBN13: 9781466641358

Abstract

The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers, academics, and practitioners. As part of a research program an in-depth case study of these practices and processes in a large government agency, with a mix of insourced and outsourced IS/IT activities, was conducted. A number of issues have emerged from the analysis of the text data and the key issues are presented below in some detail.

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