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A Public Sector Case Study on Evaluating and Managing the Benefits of IS/IT
Abstract
The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers, academics, and practitioners. As part of a research program an in-depth case study of these practices and processes in a large government agency, with a mix of insourced and outsourced IS/IT activities, was conducted. A number of issues have emerged from the analysis of the text data and the key issues are presented below in some detail.
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