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Small Business Adoption of Information Technology: Unique Challenges

Small Business Adoption of Information Technology: Unique Challenges
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Author(s): M. Gordon Hunter (The University of Lethbridge, Canada), Monica Diochon (St. Francis Xavier University, Nova Scotia, Canada), David Pugsley (St. Francis Xavier University, Nova Scotia, Canada) and Barry Wright (St. Francis Xavier University, Nova Scotia, Canada)
Copyright: 2001
Pages: 6
Source title: Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch026

Abstract

This research project investigated the unique aspects of small business adoption of Information Technology (IT). Other research that has been conducted in this area has mainly applied large business models to small businesses. In this case, then, a qualitative approach was taken in order to identify emerging themes. Further, McCracken’s (1988) long interview technique was employed to gather data from 10 small businesses in the Canadian Province of Nova Scotia. Emerging themes were identified regarding dependency and efficiency. Dependency relates to the necessity for small business managers to rely upon competitors, customers, suppliers, or consultants for input into decisions regarding the adoption of IT. Efficiency relates to the use of IT to support daily operations of the small business. Within the context of the identification of unique challenges for small business adoption of IT, recommendations are proposed for stakeholders including consultants, small business managers, vendors and government.

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