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Is TAM still valid? A Test of the Technology Acceptance Model (TAM) in Software Usage
Abstract
The widely accepted Technology Acceptance Model (TAM) developed by Davis et al. (1989) is an excellent model to predict system usage. This study attempted to see if the earlier results of TAM are still valid after recent advances in systems and technology affecting systems usage. Data were collected from a company in the Pacific Northwest of the United States. From the 250 employees who received the questionnaire via e-mail, 118 returned usable responses. The results indicated that management support and system quality does not affect usage and TAM was supported substantially well.
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