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A Performance Comparison of Manual Dispensing and Automated Drug Delivery
Abstract
Recently, the automatic distribution in pharmacies has solved the problems associated with traditional drug distribution, such as, quality of service to the customers, slow operation speed, inventory management, and savings in labour costs. The main contribution of this article is to present and to highlight the benefits of using a free-fall flow-rack automated storage and retrieval system for automating drug distribution in the pharmacies. For this, a comparison study has been carried out between the automatic and manual drug distribution according to the total delivery time of customer request. The total delivery time of customer request for the automatic distribution was calculated via simulation, while manual distribution was evaluated by an empirical study. 10 scenarios for each customer request have been performed to emulate the real distribution in pharmacies. We found that the deviation between the manual and automatic distribution can reach 94%.
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