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A Systemic Framework for Facilitating Better Client-Developer Collaboration in Complex Projects

A Systemic Framework for Facilitating Better Client-Developer Collaboration in Complex Projects
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Author(s): Jeanette Wendy Wing (Durban University of Technology, Durban, South Africa), Doncho Petkov (Eastern Connecticut State University, Windham, USA) and Theo N. Andrew (Durban University of Technology, Durban, South Africa)
Copyright: 2020
Volume: 13
Issue: 1
Pages: 15
Source title: International Journal of Information Technologies and Systems Approach (IJITSA)
Editor(s)-in-Chief: Manuel Mora (Universidad Autónoma de Aguascalientes, Mexico)
DOI: 10.4018/IJITSA.2020010103

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Abstract

The article presents a framework for facilitating better collaboration between clients and developers in software requirements formulation. A mix of systems methods from soft systems methodology, critical systems heuristics and the work system method is justified through the principles of critical systems practice. It is particularly relevant for project contexts characterized by diversity of stakeholder values and significant complexity. The contribution of the article for the field of Information Systems is in the proposal of a systemic framework for promoting organizational learning about software requirements formulation. From a practical point of view it reduces the complexity of using systems thinking in software development as the selected methods are simpler to use than the whole system methodologies to which they belong.

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