IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Adoption and Usage of Healthcare Portals: Examining the Factors Influencing Consumers’ Decisions

Adoption and Usage of Healthcare Portals: Examining the Factors Influencing Consumers’ Decisions
View Sample PDF
Author(s): Pallavi Rao (Nanyang Technological University, Singapore), Shalini Chandra (Nanyang Technological University, Singapore) and Yin-Leng Theng (Nanyang Technological University, Singapore)
Copyright: 2011
Volume: 2
Issue: 3
Pages: 24
Source title: International Journal of Organizational and Collective Intelligence (IJOCI)
Editor(s)-in-Chief: Victor Chang (Teesside University, UK)
DOI: 10.4018/joci.2011070104

Purchase

View Adoption and Usage of Healthcare Portals: Examining the Factors Influencing Consumers’ Decisions on the publisher's website for pricing and purchasing information.

Abstract

Healthcare portals provide abundant information to consumers. This study examines the factors influencing consumers’ decisions to adopt and continue using healthcare portals. A research model is developed using constructs from past Information Systems (IS) literature. Research hypotheses derived from this model were empirically validated using a filed survey. Data collected from the survey (N=269) was tested for adoption (N=181, individuals who have not used healthcare portals) and continuance (N=88, individuals who have used healthcare portals) separately. According to the results, more than usefulness and ease of use of healthcare portals, trust and satisfaction emerged as the main factors determining adoption and continuance respectively. Further, this data was grouped on gender and analyzed to see the effect of gender on consumers’ decisions. In light of these findings, theoretical and practical implications for understanding the consumers’ decisions in using healthcare portals are discussed.

Related Content

Rohit Kumar Sachan, Dharmender Singh Kushwaha. © 2020. 23 pages.
Mukta Goyal, Rajalakshmi Krishnamurthi, Gokul Gupta, Abhishek Sharma. © 2020. 20 pages.
Megha Rathi, Vaibhav Grover, Twinkle Kheterpal. © 2020. 21 pages.
Audu Musa Mabu, Rajesh Prasad, Raghav Yadav. © 2020. 22 pages.
Kadda Benyahia, Meftah Mustapha, Latreche Abdelkrim. © 2020. 13 pages.
Yueming Niu, Yulin Yao. © 2020. 18 pages.
Elshrif Ibrahim Elmurngi, Abdelouahed Gherbi. © 2020. 31 pages.
Body Bottom