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Assessing Risks of Urban Public Transport Governance: A Study of Bus Passengers
Abstract
This article explores the torment and risks of urban public transport users at the Bahir Dar intercity bus station. Ethnography research design is applied to collect the data. Accordingly, personal observation, informal discussions, and interviews were important sources of data collection. The findings show that passengers are exposed to risks of robbery and physical and psychological abuses from their departure from home to their final destination. The station is full of lawlessness. Women, children, elderly people, and passengers with luggage are disproportionately vulnerable to such risks. These risks and overall challenges are systemic and structural which are deprived of governance and regulation. Due to absence of care, responsiveness, tangibility, and other important dimensions of customers' satisfaction, customers are poorly satisfied with a transport service delivered in Bahir Dar intercity Bus station.
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