IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)

Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)
View Sample PDF
Author(s): Isaac Kofi Mensah (School of Economics and Management, Jiangxi University of Science and Technology, China), Chuanyong Luo (School of Economics and Management, East China Jiaotong University, China)and Emad Abu-Shanab (Accounting and Information Systems Department, College of Business and Economics, Qatar University, Qatar)
Copyright: 2021
Volume: 17
Issue: 2
Pages: 24
Source title: International Journal of Electronic Government Research (IJEGR)
Editor(s)-in-Chief: Nripendra P. Rana (Qatar University, Qatar)
DOI: 10.4018/IJEGR.2021040102

Purchase

View Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM) on the publisher's website for pricing and purchasing information.

Abstract

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

Related Content

Xiaodi Jiang, Yuanyuan Guo, Peng Dong. © 2024. 25 pages.
Rishi Kant Kumar, Adeeba Hoor, Sudhir K. Jain, Rana Singh, Kumod Kumar, Prashant Kumar, Apurva Chamaria. © 2024. 25 pages.
Rui Pedro Lourenço. © 2023. 19 pages.
Shafig Al-Haddad, Abdel-Aziz Ahmad Sharabati, Mohammad Al Khasawneh, Seif Aiman Mazahreh, Yazeed Turki Kawar. © 2023. 26 pages.
Edna Dias Canedo, Ian Nery Bandeira, Larissa Pereira Gonçalves, Alessandra de Vasconcelos Sales, Fábio Mendonça, Cláudio Azevedo Costa, Rafael T. de Sousa Jr.. © 2023. 20 pages.
Mohamad Amin Alomar. © 2023. 22 pages.
Yi Long, J. Ramon Gil-Garcia. © 2023. 20 pages.
Body Bottom