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Healthcare IT Project Failure: A Systems Perspective

Healthcare IT Project Failure: A Systems Perspective
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Author(s): Rajneesh Chowdhury (The University of Hull, United Kingdom), Ruth E. Butler (The University of Hull, United Kingdom) and Steve Clarke (The University of Hull, United Kingdom)
Copyright: 2007
Volume: 9
Issue: 4
Pages: 15
Source title: Journal of Cases on Information Technology (JCIT)
Editor(s)-in-Chief: Andrew Borchers (Lipscomb University, USA)
DOI: 10.4018/jcit.2007100101

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Abstract

This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.

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