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Role-Based Situation-Aware Information Seeking and Retrieval Service Design Approach for Crisis Response
Abstract
Crisis response involves handling information intensive processes, and coordination of large quantities of information from and for different relief-response organizations. The information needs and responses of such organizations are closely related to the situations and roles these organizations are involved during a crisis relief-response process. The information seeking and retrieval processes associated with crisis situations influence the affectivity of response vigor and the coordination of relief-response activities. To provide an effective solution for a European Main Port’s crisis response needs, a role-based situation-aware information seeking and retrieval conceptual framework is formulated. The Conceptual framework, the design approach, and the implementation in a prototype are presented as an approach to design future crisis response information seeking and retrieval services.
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