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The Challenges of the IS/IT Projects in the Healthcare Sector

The Challenges of the IS/IT Projects in the Healthcare Sector
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Author(s): Jorge Gomes (Universidade Lusófona de Humanidades e Tecnologias, Lisboa, Portugal) and Mário Romão (ISEG, Universidade de Lisboa, Lisboa, Portugal)
Copyright: 2019
Volume: 4
Issue: 1
Pages: 15
Source title: International Journal of Applied Research on Public Health Management (IJARPHM)
Editor(s)-in-Chief: Qiang (Shawn) Cheng (University of Kentucky, USA) and Joseph Tan (McMaster University, Canada)
DOI: 10.4018/IJARPHM.2019010105

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Abstract

Essentially, the purpose of investment in information systems and information technology (IS/IT) is to improve the operational efficiency of the organizations, reducing costs and improving levels of quality. Thus, many traditional appraisal techniques are used to evaluate tangible benefits, which are based on direct project costs. Since the 1980s, IS/IT has positioned itself as a strategic tool that through flexibility and innovative ways can produce superior performance. The health sector has sought to improve its effectiveness and efficiency by adopting IS/IT solutions to increase the quality of services, namely patient safety, organizational efficiency, and end-user satisfaction. Hospitals are complex organizations, and this complexity magnifies the opportunity for inevitable human errors. A poorly integrated system can decrease operational efficiency and reduce the quality of healthcare services. The issue remains controversial, as evidenced by several articles. The authors noticed that emergent technologies may offer opportunities to those who can exploit them effectively.

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