IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management

Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management
View Sample PDF
Author(s): Rose Opengart (Texas A&M, Signal Mountain, USA), Thomas G. Reio Jr. (Florida International University, Miami, USA)and Wei Ding (Florida International University, Miami, USA)
Copyright: 2019
Volume: 10
Issue: 2
Pages: 16
Source title: International Journal of Adult Vocational Education and Technology (IJAVET)
Editor(s)-in-Chief: Viktor Wang (California State University, USA), Judith E. Parker (Columbia University, USA)and Geraldine Torrisi-Steele (Griffith University, Australia)
DOI: 10.4018/IJAVET.2019040101

Purchase

View Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management on the publisher's website for pricing and purchasing information.

Abstract

Workplace incivility is common in organizations across the world and can have negative effects on individuals and organizations. The purpose of the reported study is to examine the effects of supervisor and coworker incivility on job satisfaction and examines emotion management as a mediator of these relationships. Data from 268 working adults were collected by survey battery and analyzed via a number of multivariate techniques. The model was supported in that both supervisor and coworker incivility had strong direct negative effects on emotion management and job satisfaction, and emotion management partially mediated the incivility-job satisfaction relationship. With supervisor and coworker incivility, the participants reported lower levels of job satisfaction. However, the participants' emotion management mitigated the negative effect of incivility on job satisfaction partially. The findings suggest that organizations need to be aware of the unfavorable consequences of incivility. Organizations need to discover ways to reduce incivility and implement efforts to help employees develop positive emotional management strategies. These actions may help reduce the negative influences of incivility on important organizational outcomes like job satisfaction.

Related Content

Wonkyung Choi, Jun Jo, Geraldine Torrisi-Steele. © 2024. 20 pages.
Catherine A. Cherrstrom. © 2024. 14 pages.
Andrew Schenck. © 2024. 17 pages.
Runtong He, Wei Xu, De Dong, Zhonggen Yu. © 2024. 28 pages.
Gülten Koşar. © 2023. 13 pages.
Nazir Ahmad Mir, Afrah Fathima, Srinivas Suppala. © 2023. 10 pages.
Julius Ceazar G. Tolentino, Josephine Luz De Leon-Pineda. © 2023. 12 pages.
Body Bottom